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What You Agree To When You Join

Using Mamu Baje means you accept the terms on this page — including how your account is governed, what we expect from you, and how disputes are handled.

Account Eligibility RulesJurisdiction-Dependent AccessbKash, Nagad, Rocket TransactionsFair Use PolicyAccount Verification Required
Mamu Baje What You Agree To When You Join
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Account Rights

We take account security and data handling seriously. Your registration details are held securely, access is protected by OTP verification at login, and we do not share your personal data with third parties outside of what is needed to process your payments through bKash, Nagad, or Rocket. If you want to know what data we hold, you can request it through our support team. If you want your account closed and your data removed, submit a written request via email and we will confirm the steps.

Data Retention

We keep your account data for as long as your account is active and for a reasonable period after closure, as required by standard operational practice.

OTP Login Security

Every login is confirmed with a one-time password sent to your registered mobile number. This protects your account even if your password is compromised.

Payment Data Handling

Your bKash, Nagad, or Rocket details are used only to match and process your transactions. We do not store full wallet credentials on our servers.

Data Access Requests

Email our support team to request a copy of your account data or to ask for corrections. We confirm receipt and handle requests in order.

LEGAL CONTACT PATHS

Reach Us About Legal Matters

If you have a question about these terms, need to flag a transaction dispute, or want to request a copy of data we hold on your account, our support team is the right starting point. You can reach us through the channels below. For formal legal requests or account closure, written contact via email gives you a reference record we can both track.

Live Chat Start a chat from any page on the site. Available during our standard hours for account and transaction queries.
Email Support Send account-related legal queries or formal requests to our support address. We reply with a reference number so you can track progress.
Help Centre Our help centre covers common terms questions — account eligibility, wallet verification steps, and what to do if a payment is queried.

Common Legal and Account Questions

Below are the questions we hear most often about how our terms work in practice — from eligibility and account rules to what happens with your data and how to raise a formal concern.

Eligibility depends on your local law and the region you are accessing from. You must be of legal age in your jurisdiction and access must be permitted under the laws where you are located.

If your region is not eligible, your account may be restricted or closed. We monitor access and apply these rules to protect both parties. Check local law before registering.

All wallet transactions must come from a payment account registered in your own name. Any mismatch triggers a review, and reversed wallet payments result in the same adjustment to your account balance.

Yes. Email our support team with your registered account details and request type. We will confirm receipt and provide the information within a reasonable processing period.

Contact support through live chat or email with your account reference and the transaction details. We log every dispute and work through them in order of submission.

We post updates on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check back if you have any concern about recent updates.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.